In accordance with the newly launched Amazon Brand Analytics, Amazon is offering free customer information to third-party sellers through Seller Central. These statistics could list anything from customer age and income, to popular search terms for comparable products. Currently, the program is only offered through Amazon Brand Analytics to select sellers with Brand Registry.
“I don’t know if I would characterize it as a win — it’s an incentive for larger sellers to move to Seller Central,” said Fred Killingsworth, CEO of Amazon-specialized agency Hinge, who added that moving more sellers to Seller Central lets Amazon divert resources from seller relationships within Vendor Central. “Amazon is a tech platform; the vendor relationship requires a lot more humans to be involved in the process, given expectations Amazon is going to provide help.”
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